Define the problem

• Clearly define the problem and its boundaries. This can help to understand what the problem is and what it is not.

Wicked problems, such as icebergs, have hidden parts. Much of its form and context remains unseen until the designer (or a trained professional) deeply dives into the problem. Iceberg Model of Design Problems seems as a good starting point in differentiating easy and wicked problems.

Read more in: Mari Suoheimo, Rosana Vasques & Piia Rytilahti (2021) Deep Diving

into Service Design Problems: Visualizing the Iceberg Model of Design Problems through

a Literature Review on the Relation and Role of Service Design with Wicked Problems, The

Design Journal, 24:2, 231-251, DOI: 10.1080/14606925.2020.1838696

Available at: https://www.tandfonline.com/doi/pdf/10.1080/14606925.2020.1838696